Our Process

We start by first removing the bulk of the water from the structure. Our truck mounted vacuum systems make the cleanup process quick and efficient. In the right conditions, the water cleanup is even effective on tile, carpet and hardwood flooring. Once the water is removed we will then deconstruct any non-salvageable materials affected by the water damage in order to speed up the process. We then set up specialty drying equipment which will remove the rest of the moisture from the building.

Customer Updates and Communications
  • We are happy to provide an online portal for you to log-in on our website that will allow you to view job progress, current pictures, project budget, and many other aspects of the water damage restoration process.
Working with Insurance Companies
We work with all insurance companies in Northern Michigan and will work directly with your claims adjuster to make sure the water damage restoration process is handled smoothly. Flood damage claims have many moving parts, so clear communication with all parties is paramount.
Preventing Future Water Damage
  • Familiarize yourself with the location of the main water shut off valve. Also find the circuit breaker for the well pump. Knowing how to quickly shut your water off can keep a small leak from causing extensive water damage.
  • Turn off your main water supply before leaving the home for vacation or long weekend away. Consult with your plumbing and HVAC service professional for the safest water shut off procedures.
  • Inspect or upgrade water supply lines to faucets, appliances, and fixtures. Upgrade plastic and pvc lines with braided stainless steel lines.
  • Prevent or remove ice build up on the roof. Ice build up creates a dam for water to pool up in and eventually leak into the home and cause water damage.
  • Consider installing alarms or flow monitor systems.
  • Consider installing a battery backup for any sump or injector pumps.
  • Annually service your furnace mounted humidifier.
  • Ask your plumbing and HVAC provider about their annual service plan or flood prevention program.

F      A    Qs

F   A   Qs

What do customers have to do in the process?

When dealing with water damage in your home, call us immediately to start the cleanup process. If you’re able to, next turn off the source of the leak and/or call your plumber to repair it. If you intend on making an insurance claim, call your agent to let them know what happened and they will direct you from there. Flood Fighters will work directly with your insurance company to help the process move along as smoothly as possible.

How long does the process take?

Water damage restoration can take anywhere from one day to two weeks depending on many factors. Our emergency crew can start this immediately.

How can I help make the process faster?
Even though we can handle the entire cleanup and physical work on our own, we do encourage you to communicate with your insurance company and with us on what your expectations are and asking as many questions as you can think of. Clear communication is key.


How much is it going to cost?

Typical flood damage cleanup can cost anywhere from $500 to $5,000 on average. Repair costs can be assessed after this process is finished and vary widely depending on the scope of the water damage.


Will Insurance Pay for the Damages?
This is a great question for your insurance adjuster! Generally speaking, if your policy is valid and you have a valid claim, your homeowners’ policy will cover the cost of the water damage cleanup and repairs needed to restore everything to it’s ‘pre-loss condition’. Keep in mind that most policies exclude the cost to fix the cause of the water leak. (ie. fixing the broken pipe)
How do we determine what to keep and what to throw out?
A quick response can help Flood Fighters restore many of your  damaged belongings. With your help we can assess what is restorable and what should be replaced. Our long-standing relationships with third-party vendors provide us with the resources to evaluate all of your possessions affected by water, including antiques, artwork, books, paper documents, photographs, electronics, and clothing.
More Questions?
Contact Us! We are available 24 hours a day 7 days a week.  (231) 922-0600

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